At Swim Hub Pro, we’re committed to delivering championship-quality swim gear to athletes and facilities worldwide with the same precision you expect in your training. Below you’ll find all the details about our shipping and return processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Includes basic tracking

Shipping Areas

We ship worldwide with the following exceptions:

  • Certain Asian countries (please contact us for specifics)
  • Remote locations with limited carrier service

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. Our process is designed to be as streamlined as your perfect flip turn.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened personal care products (body lotion, body wash)
  • Custom or special order facility equipment (bleachers, diving boards, benches)
  • Tech suits with removed tags or packaging

How to Return an Item

  1. Contact Us within 15 days of delivery at [email protected] with your order number
  2. Package Items Securely in original packaging with all tags attached
  3. Ship Back using a trackable method to:
    Swim Hub Pro Returns
    4393 Ruckman Road
    Oklahoma City, OK 73106
    USA

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged or was our error
  • For exchanges, we’ll cover the cost to ship your new item once we receive the return

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your original payment method will be credited (Visa, MasterCard, JCB, or PayPal)
  • You’ll receive email confirmation when completed

Note: Original shipping fees are non-refundable, and international customers may be responsible for customs/duties on returned items.

Exchange Process

Want to swap for a different size or style? Here’s how it works:

  1. Follow the standard return process above
  2. Include a note specifying your desired exchange item
  3. We’ll ship your new item within 2 business days of receiving your return

Damaged or Incorrect Items

If your competition swimwear, training gear, or facility equipment arrives damaged or incorrect:

  1. Contact us within 48 hours of delivery
  2. Include photos of the issue
  3. We’ll arrange a prepaid return label if needed

Sample Return Request

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Swim Hub Pro Team,

I would like to request a [return/exchange] for my recent order (#[Order Number]).

Item(s) to return: [Product Name, Size, Color]

Reason for return: [Please specify]

For exchanges, I would like: [New Product Details]

Please confirm next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Need Help?

Our customer service team is ready to help you navigate returns like a backstroke turn. Contact us at:

We appreciate your trust in Swim Hub Pro for all your competitive swimming and facility needs!