Privacy Policy

At Swim Hub Pro, we’re as committed to protecting your privacy as we are to providing championship-quality swim gear. This Privacy Policy explains how we collect, use, and safeguard your information when you visit swimhubpro.com or make purchases from our global aquatic equipment store.

1. Information We Collect

Like tracking lap times, we carefully monitor the following data to enhance your experience:

• Personal Information: Name, email, shipping address, phone number, and payment details when you make purchases of swimwear, equipment, or facility supplies
• Transaction Data: Purchase history of items like tech suits, training gear, or facility equipment
• Technical Data: IP address, browser type, and device information to ensure our site performs like a well-tuned stroke
• Usage Data: How you navigate our site, similar to how coaches analyze swim metrics
• Communication Data: Emails or messages regarding orders of bleachers, diving boards, or other large equipment

2. How We Use Your Information

We handle your data with the precision of a relay handoff:

• Process orders for competition swimwear, training gear, or facility equipment
• Provide customer support for products ranging from body lotion to backstroke flags
• Improve our product offerings and website functionality
• Send order confirmations and shipping updates (like tracking for your new drag chute)
• Prevent fraud with security measures as rigorous as anti-doping protocols
• Comply with legal requirements regarding international sales

3. Data Sharing & Disclosure

We share your information only when necessary, with the discretion of a well-executed flip turn:

• Service Providers: Payment processors, shipping carriers for delivering swimwear worldwide (excluding some Asian and remote regions)
• Legal Compliance: When required by law or to protect our business
• Business Transfers: In case of merger or acquisition, similar to a team changing sponsors

We never sell your personal information to third parties.

4. Data Storage & Security

We protect your data with the same vigilance as a championship swimmer guards their tech suit:

• PCI DSS Compliant payment processing with 256-bit encryption
• Tokenization ensures your payment details never touch our servers
• Regular security audits meeting Level 1 standards
• Limited access to personal data within our organization

Data is stored on secure servers with appropriate retention periods before being securely deleted.

5. Your Rights

You have control over your data, just as swimmers control their stroke technique:

• Access, correct, or delete your personal information
• Opt-out of marketing communications (though we promise not to flood your inbox like a faulty pool filter)
• Object to certain data processing activities
• Request data portability for your purchase history

To exercise these rights, contact us at [email protected].

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Keep your cart items secure between sessions, whether you’re buying swim briefs or bleachers
• Analytics Cookies: Help us understand how customers navigate our site, like heat maps of pool usage
• Marketing Cookies: Show relevant ads for products like chlorine-resistant body wash or training equipment

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve customers globally (excluding some Asian and remote regions), your data may be transferred internationally with appropriate safeguards in place.

8. Children’s Privacy

While we sell swimwear for boys 12 and under, we don’t knowingly collect personal information from children without parental consent.

9. Policy Updates

We may update this policy periodically, just as swim techniques evolve. Significant changes will be communicated to customers.