Welcome to Swim Hub Pro’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. Dive in to find the information you need to make your aquatic experience seamless.

About Swim Hub Pro

Who is Swim Hub Pro’s target customer?
Swim Hub Pro serves competitive swimmers of all ages (including youth swimmers with our Boys 12 and Under line), swim teams, and aquatic facility managers. Our products range from high-performance tech suits to essential pool equipment like bleachers and diving boards.
What’s Swim Hub Pro’s store style?
We combine professional aquatic expertise with approachable service. Our website is designed for quick navigation between competition gear, training equipment, and facility supplies – mirroring how serious swimmers approach their sport: efficient, performance-focused, yet passionate.

Product Questions

What makes your swimwear different?
Our competition and training swimwear is selected for elite performance, with tech suits engineered for competitive advantage and training suits built for durability. We carry specialized categories like drag chutes for resistance training and age-specific fits for youth swimmers.
Do you offer facility equipment installation?
While we provide premium pool equipment (bleachers, diving boards, etc.), installation services vary by product and location. Contact our team at [email protected] for specific inquiries about your facility needs.

Shipping & Delivery

What shipping options do you offer?
Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking – ideal for competition gear.
Free Shipping (orders over $50): 15-25 business days via EMS with basic tracking – perfect for team orders or facility supplies.
Why does processing take 1-2 days?
Each order is hand-checked by our swim-experienced staff to ensure proper sizing (for apparel) and damage-free packaging (especially for equipment). This attention to detail prevents poolside disappointments!
Do you ship internationally?
Yes! We ship globally except to some Asian and remote regions. All international orders receive the same careful packaging as domestic shipments.

Returns & Exchanges

What’s your return policy?
Unused/unwashed items in original packaging may be returned within 15 days of delivery. Facility equipment must be in resellable condition. Initiate returns by emailing [email protected] with your order number.
My competition suit doesn’t fit – can I exchange it quickly?
We prioritize emergency exchanges for competition gear. Contact us immediately at [email protected] with “URGENT: Competition Exchange” in the subject line and we’ll expedite the process.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. Facility managers inquiring about purchase orders may contact our sales team.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store full payment details on our servers. You may also check out via PayPal for additional buyer protection.

Contact Information

How do I reach customer service?
Our swim-savvy team is available at [email protected]. For facility equipment inquiries, include “Facility Query” in your subject line for prioritized response.

Physical Address:
Swim Hub Pro
4393 Ruckman Road
Oklahoma City, OK 73106
USA

Still have questions? Our team is ready to help you navigate your aquatic needs – just like we help swimmers navigate their lanes. Email us today and experience the Swim Hub Pro difference!